At OnOff Accessories, we want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order. Your item(s) must be in an unworn and pristine condition for a full refund or exchange. Unfortunately, we cannot accept returns for customized orders.
All returns will be assessed by our operations team before being accepted. Assessment usually takes between 7-10 days to be processed.
We accept returns within 30 days of delivery (recommended: 14 or 30 days) under the following conditions:
Item must be unused, unworn, and in its original packaging
Proof of purchase (receipt or order number) is required
Sale items and gift cards are non-returnable
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [X] business days (typically 5–10 days).Shipping charges are non-refundable unless the return is due to our error.
We do not offer product exchanges at this time. If you need a different item, please return the original item and place a new order.
If you received a damaged or wrong item, please contact us within 48 hours of delivery. We’ll make it right at no extra cost to you.
